Job Description

At Flynn Group, we believe in the power of collaboration and value in-person interactions. This is why our employees work from the office four days per week, leaving Fridays to work from home. This setup cultivates casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where innovation thrives, with office-based teams coming together four days a week to collaborate and thrive, together!


Our Vision for this Role

The Desktop Support Technician I will be responsible for providing technical support to end-users, addressing issues related to computer hardware, software, and peripherals. This role involves troubleshooting, diagnosing, and resolving routine technical problems while escalating more complex issues to higher-level support teams as needed. The technician plays a key role in ensuring users can effectively utilize their systems and applications to perform daily tasks. Additionally, the Desktop Support Technician I is responsible for overseeing the various technologies deployed within our Support Centers.


What We Will Accomplish Together

  • Providing level 1 triage and support to end users
  • Diagnosing and resolving hardware, software and network connectivity issues for both users on-site and remote
  • Assisting, supporting, and maintaining various technologies (Printers, AV and Conference Rooms) deployed at our Support Centers
  • Responding to incidents (issues impacting end users) and problems (one or more related incidents), all while providing excellent customer service
  • Assisting with escalations from Service Desk, Sys Admin, Network, Telecom and Cybersecurity teams
  • Assisting in identifying processes that require documentation
  • Assisting with onboarding/offboarding of users, including account setup and deprovisioning.

 

What You Have

  • You should have strong troubleshooting and problem-solving skills
  • You should have the ability to work independently and collaboratively in a team environment
  • You should have acceptable equivalent combination of education, experience, and certification; Associates or Bachelor of Science degree in computer science, or equivalent
  • You should have 0-3 years of experience with LAN technologies, including multiple network operating systems, topologies (Ethernet, Wireless), protocols, and Wide Area Networking
  • You should have a knowledge and experience with PC hardware (A+ Certification a plus) and software technology as well as Windows Server, Microsoft Azure, Shared Drive Administration, Office 365, Remote Access, and PowerShell
  • Finally, you should bring an excellent sense of humor to the table - we like to have FUN!


Why Work For Flynn?

Flynn Group offers a variety of benefits and perks to encourage and empower our employees. We are committed to helping each employee work and live to his or her fullest potential. We offer a variety of benefits and perks while working for us:

  • Medical/Dental/Vision
  • Retirement and Savings Plan
  • Short- and Long-Term Disability
  • Basic Life Insurance
  • Voluntary Life Insurance
  • Tuition Reimbursement
  • Paid Time Off
  • Flexible/Hybrid Work Schedules (In Office Monday - Thursday, Work From Home Friday)
  • Company Outings
  • Dining Discounts
  • On-Site Fitness Center
  • On-Site Daycare
  • On-Site Café
  • FUN Work Environment!


The Flynn Group is an Equal Opportunity Employer

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online