Job Description

Position Description

The Injury Claims Adjuster is responsible determining third party liability and evaluating medical records or demand packets for injury claims.


General Liability Analyst

  • Investigates and communicates w/ operators, witnesses and third parties to resolve claims.
  • Responsible for making initial contacts with guests and explaining the processes and next steps.
  • Determines liability position, communicates investigation findings to guest/claimants, keep files notes and drafts denial letters as appropriates, reach resolutions, and negotiate settlements where appropriate with unrepresented.
  • Draft settlement releases and issues payment where necessary.
  • Keeping file tasks and meeting all file requirements & metrics for best claim handling practices.
  • Updating Manager timely when new information is received throughout investigation with to ensure files are reassigned Manager or Third-Party claims administrator as investigation develops and investigation handled appropriately.
  • Identifying when a claim should be tendered to a separate party.
  • Identifying SIU needs such as ISO reports for questionable claims.
  • Evaluating more complex injuries and corelating medical records, diagnostic imaging, and bills, identifying pre-existing conditions, confirming mechanism of injuries, understanding degenerative diagnosis vs. acute findings.
  • Request authority from manager by writing up special and general damages with liability explanation to support the value range placed on claim.
  • Notify manager of large loss potential exposures
  • Draft Tender letters to appropriate party and their insurer.
  • Draft acknowledgement letters to Attorneys, requesting required information such as theory of liability, injury, and treatment status.
  • Draft denial letters with the appropriate language to Plaintiff attorney.
  • Apply multiple state contributory negligence laws as appropriate.


Essential responsibilities will include:

  • Conduct day-to-day claims administration to investigate and resolve claims to include review and analysis of medical records, witness statements and video evidence.
  • Access and interpret data from multiple internal and external databases.


Desired Skills and Experience

  • College degree strongly preferred.
  • Minimum of 1 to 3 years of experience in the claims industry, specifically handling injury claims.
  • Strong computer and analytical skills, with the ability to exercise self-direction and initiative, and make decisions in a fast paced changing work environment.
  • Must possess excellent written and verbal communications skills.
  • Proven ability for team participation including ability to implement efficient work processes, problem prevention identification and resolution skills.


Why Work for Flynn?

Flynn Group offers a variety of benefits and perks to encourage and empower our employees. We are committed to helping each employee work and live to his or her fullest potential. We offer a variety of benefits and perks while working for us:

  • Medical / Dental / Vision
  • Retirement and Savings Plan
  • Short and Long Term Disability
  • Basic Life Insurance
  • Voluntary Life Insurance
  • Tuition Reimbursement
  • Paid Time Off
  • Flexible Work Schedules
  • Company Outings
  • Dining Discounts
  • PC/Laptop Assistances
  • On-Site Fitness Center
  • On-Site Daycare
  • On site Cafe
  • FUN Work Environment!


The Flynn Group is an Equal Opportunity Employer


Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online