Liability Claims Analyst / Bodily Injury Analyst

Position Description

The Liability Claims Analyst / Bodily Injury Analyst is responsible for assuring the quality and cost-effectiveness of the general liability claim investigation process including investigating facts of loss, making contacts with guest claimants to get statements, interviewing witnesses, determining liability, evaluating injuries and damages, strategy development, analysis of risk and plans to move claims to closure.

General Liability Analyst

Essential responsibilities will include:

• Investigates and communicates w/ operators, witnesses and third parties to resolve claims.
• Works with our IT team to preserve video on incidents, get statements and all other investigation supports needed to move claim to resolve.
• Responsible for making initial contacts with guests and explaining the processes and next steps.
• Assists group with the day-to-day claims handling, forecasting and analysis for claims and risk administration expenses and performance.
• Access and interpret data from multiple internal and external databases.
• Position interfaces with all levels of personnel in addressing claims management questions, explaining results, variances from expectation and processes / procedures.
• Determines liability position by investigating narrative of events, preserving video footage with IT dept, working with local restaurant staff operators to collect photos, police reports, hand-signed dated witness statements and various other support documentation in investigate incidents reported to Risk department.
• Communicates investigation findings to guest/claimants and keep files notes current of all work done to move file forward with appropriate decisions and plan of action for next steps.
• Drafts denial letters as appropriate.
• Negotiate settlements where appropriate with unrepresented and represented guests.
• Draft settlement releases and issues payment where necessary.
• Keeping file tasks and meeting all file requirements & metrics for best claim handling practices.
• If lien notices are received, handle as appropriate with Medicare, Medical provider or court appointed liens and incorporate in settlements correctly.
• Updating Manager timely when new information is received throughout investigation with to ensure files are reassigned Manager or Third-Party claims administrator as investigation develops and investigation handled appropriately.
• Identifying when a claim should be tendered to a separate party and requesting their information from the appropriate department in the organization to provide to the guest to pursue their claim parties such as landlords, food suppliers, vendors, snow abatement companies, equipment manufacturers.
• Responsible for investigating complex liability issues by conducting a more in-depth investigation at times when warranted.
• Identifying SIU needs such as ISO reports for questionable claims. 
• Evaluating more complex injuries and corelating medical records, diagnostic imaging, and bills, identifying pre-existing conditions, confirming mechanism of injuries, understanding degenerative diagnosis vs. acute findings.
• Preserving evidence such as chairs, stools, rugs and other materials promptly.
• Request authority from manager by writing up special and general damages with liability explanation to support the value range placed on claim.
• Notify manager of large loss potential exposures.

Desired Skills and Experience

• College degree strongly preferred.
• Understanding of components of negligence/third party liability
• Minimum of 1 to 3 years of experience in the claims industry, including: basic general third-party liability claims handling experience with understanding of laws, acts, regulations and systems governing general liability, Pre-litigation management, best practice file audit techniques.
• Strong computer and analytical skills, with the ability to exercise self-direction and initiative, and make decisions in a fast-paced changing work environment.
• Ability to prepare and present executive ready evaluation or demand packages
• Must possess excellent written and verbal communications skills.
• Demonstrated ability to realize company cost-containment opportunities.
• Proven ability for team participation including ability to implement efficient work processes, problem prevention identification and resolution skills.
• Flexibility for meeting multiple demands and ability to utilize and effective time management planning process.

Why Work for Flynn?

Flynn Restaurant Group offers a variety of benefits and perks to encourage and empower our employees. We are committed to helping each employee work and live to his or her fullest potential. We offer a variety of benefits and perks while working for us:

• Medical / Dental Vision
• Retirement and Savings Plan
• Short and Long Term Disability
• Basic Life Insurance
• Voluntary Life Insurance
• Tuition Reimbursement
• Paid Time Off
• Flexible Work Schedules
• Company Outings
• Dining Discounts
• PC/Laptop Assistances
• On-Site Fitness Center
• On-Site Daycare
• On site Cafe
• FUN Work Environment!

The Flynn Restaurant Group is an Equal Opportunity Employer